SHIPPING & DELIVERY POLICY

KAVIA | Fashion, Clothing & Accessories

Last Updated: 1 November 2026

1. OUR SHIPPING COMMITMENT

At KAVIA, we believe that a seamless shopping experience extends beyond selecting the perfect outfit or accessory.

We are committed to providing transparent shipping information, reliable delivery arrangements and responsive customer support.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked and delivered.

KAVIA is owned and operated by KRUTWA TRADING FZ-LLC, a company registered in the United Arab Emirates.

Website: www.shopkavia.com
Customer Support: support@shopkavia.com

2. DELIVERY DESTINATIONS

United Arab Emirates

We deliver to eligible addresses throughout the United Arab Emirates, subject to courier coverage and product availability.

Delivery availability may vary by location, including remote or restricted-access areas.

International Shipping

International shipping may be available to selected countries.

Available delivery destinations, shipping methods and applicable charges are displayed during checkout.

If a destination is not available at checkout, we may be unable to fulfill an order to that location.

Certain products may be subject to international shipping restrictions.

3. ORDER PROCESSING

Orders are processed after successful payment confirmation and completion of any necessary verification.

Processing time depends on product availability, fulfillment location and supplier arrangements.

KAVIA offers products that may be fulfilled through:

• Available inventory.

• Authorized third-party fulfillment partners.

• Direct-shipping supplier arrangements.

• International fulfillment facilities.

Products dispatched from different locations may require different processing periods.

Estimated delivery information will be displayed at checkout or otherwise communicated before order fulfillment.

Orders placed on weekends or public holidays may be processed on the next applicable business day.

During major promotions, seasonal sales or periods of increased demand, processing may take longer.

If a material delay arises, we will seek to notify affected customers and provide appropriate assistance.

4. SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods depend on:

• Delivery destination.

• Product availability.

• Fulfillment location.

• Courier coverage.

• Customs requirements.

• Order characteristics.

Estimated delivery dates or periods may be displayed during checkout, in order confirmation communications or through tracking information.

Delivery estimates are calculated using the information available at the time of purchase.

Unless expressly stated otherwise, delivery estimates are not guarantees of arrival on a specific date.

Where delivery by a particular date is expressly agreed, or where applicable consumer law provides rights concerning delayed delivery, those obligations and rights will apply.

5. SHIPPING CHARGES

Shipping charges are calculated based on the available shipping method, delivery destination and order characteristics.

Applicable shipping charges will be disclosed during checkout before payment.

Promotional free-shipping offers may apply to qualifying orders.

Any applicable minimum purchase requirement, destination restriction or promotional condition will be communicated with the relevant offer.

Shipping charges may differ between domestic and international deliveries.

6. ORDER CONFIRMATION

After an order is successfully placed, customers will normally receive an order confirmation at the email address provided during checkout.

The confirmation may include:

• Order reference number.

• Purchased products.

• Billing and delivery information.

• Order value.

• Applicable shipping charges.

• Payment confirmation.

An order confirmation does not necessarily mean the order has been dispatched.

We may contact customers if additional information is required to process an order.

7. ORDER TRACKING

When tracking is available, customers may receive shipping confirmation and tracking information after dispatch.

Tracking information may include a courier reference number or a tracking link.

Customers may also use the order-tracking functionality available on our website.

Tracking updates depend on the courier and may not appear immediately after dispatch.

For assistance, contact support@shopkavia.com with your order number.

8. MULTIPLE SHIPMENTS

Some orders may contain products fulfilled from different warehouses, suppliers or fulfillment locations.

In such circumstances, products may arrive in separate shipments.

Customers may receive more than one tracking reference.

Where reasonably possible, we will communicate relevant shipment information.

Separate shipments do not automatically result in additional shipping charges beyond those agreed at checkout.

9. INTERNATIONAL SHIPPING, CUSTOMS AND IMPORT CHARGES

International orders may be subject to:

• Import duties.

• Customs clearance charges.

• Local taxes.

• Import processing fees.

• Destination-country restrictions.

Unless checkout expressly states that applicable import charges are included, such charges may be payable by the recipient.

Any duties or taxes collected by KAVIA at checkout will be identified where applicable.

Customers are responsible for providing accurate information needed for customs clearance.

Customs inspections and local import procedures may affect delivery times.

Where an international order cannot be delivered because of import restrictions, customs issues or unpaid charges, we will assess the circumstances and applicable refund rights.

Any deductions for actual, reasonable and legally recoverable costs will be explained to the customer.

Nothing in this section limits mandatory consumer rights.

10. DELIVERY ADDRESS ACCURACY

Customers should ensure that delivery information is accurate and complete before submitting an order.

This includes:

• Recipient name.

• Building or villa number.

• Street and area.

• City or emirate.

• Country.

• Postal code, where applicable.

• Contact telephone number.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

Customers should contact us promptly if an address correction is required.

Address changes cannot always be guaranteed after an order enters fulfillment or dispatch.

Where additional delivery charges arise solely from customer-provided incorrect information, we may seek reimbursement of reasonable, disclosed and legally recoverable costs.

11. DELIVERY ATTEMPTS AND UNDELIVERABLE ORDERS

Couriers may contact customers to arrange delivery or request additional information.

If delivery cannot be completed, the courier may attempt redelivery or return the parcel to the relevant fulfillment location.

Customers should respond promptly to courier communications.

If an order is returned because of an incorrect address, repeated unsuccessful delivery attempts or failure to provide required information, we will review the available options.

These may include redelivery or a refund where appropriate.

Any redelivery charges or deductions will be subject to applicable law and communicated before being applied.

12. DELAYED SHIPMENTS

Although we work to meet communicated delivery estimates, delays may occasionally occur because of:

• Courier disruptions.

• Customs clearance.

• Public holidays.

• Severe weather.

• Transportation interruptions.

• Supplier delays.

• High seasonal demand.

• Events beyond reasonable operational control.

We will seek to communicate material delays and provide available tracking or delivery updates.

Where an order is not delivered within an agreed period, customers may contact us for assistance.

If delivery fails to meet applicable contractual or legal requirements, customers may be entitled to cancellation, a refund or another remedy under applicable law.

13. LOST OR MISSING PARCELS

If tracking indicates delivery but the parcel cannot be located, customers should contact us promptly.

We may investigate with the relevant courier or fulfillment partner.

Customers may be asked to confirm the delivery address and provide relevant information.

Where a parcel is confirmed lost before delivery to the customer or an authorized recipient, we will provide an appropriate remedy in accordance with applicable law.

This may include replacement or refund.

Customers will not be required to resolve a courier investigation independently before we assess our obligations.

14. DAMAGED PARCELS OR INCORRECT ITEMS

If an order arrives damaged, incomplete or contains an incorrect product, please contact us as soon as reasonably possible.

Email: support@shopkavia.com

Where available, please provide:

• Order number.

• Description of the issue.

• Photographs of the affected product.

• Photographs of the packaging, where relevant.

Photographs help us investigate issues but do not replace or restrict statutory consumer rights.

Customers should retain the product and packaging where reasonably practical until the issue has been assessed.

Verified defects, damage or fulfillment errors will be addressed in accordance with our Return & Refund Policy and applicable law.

15. ORDER CANCELLATION BEFORE DISPATCH

Customers may request cancellation by contacting support@shopkavia.com.

We will attempt to accommodate cancellation requests received before dispatch.

Once an order has entered advanced fulfillment or has been dispatched, cancellation may not always be possible through the ordinary cancellation process.

In such circumstances, customers may request a return where eligible.

Any applicable legal cancellation or refund rights remain unaffected.

16. DELIVERY OF FASHION AND SENSITIVE PRODUCTS

Certain products require additional care during packing, shipping and handling.

These may include:

• Delicate fabrics.

• Occasionwear.

• Embellished clothing.

• Handbags.

• Fashion accessories.

• Lingerie and intimate apparel.

• Swimwear.

• Activewear.

We seek to use packaging appropriate to the product's nature and shipping requirements.

Hygiene seals, protective packaging, garment bags or other product-specific packaging may be provided where applicable.

Customers should inspect sensitive items promptly after delivery and report any concerns.

17. RETURNS AND EXCHANGES

Shipping and delivery arrangements for returned products are governed by our separate KAVIA Return & Refund Policy.

Customers should obtain return instructions before sending items back.

Products should not be sent to our registered business address unless we specifically authorize that destination.

18. CUSTOMER SUPPORT

For shipping inquiries, tracking assistance, delivery concerns or order-related questions, please contact:

KAVIA Customer Support

Email: support@shopkavia.com

Website: www.shopkavia.com

Please include your order number whenever possible.

19. LEGAL BUSINESS INFORMATION

KAVIA is owned and operated by:

KRUTWA TRADING FZ-LLC

E-Commerce Licence No.: 45003328

Commercial Licence No.: 5028416

Licensed by Ras Al Khaimah Economic Zone (RAKEZ)

Registered Business Address:

FDBC0267
Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates

The registered business address is not automatically a customer return or parcel collection address.

20. POLICY UPDATES AND CONSUMER RIGHTS

We may update this Shipping & Delivery Policy to reflect changes in fulfillment arrangements, delivery services or applicable legal requirements.

Material changes will be reflected in the updated policy.

The version applicable to an order will be determined by the terms communicated and agreed at the time of purchase, subject to mandatory legal requirements.

Nothing in this policy excludes, restricts or overrides consumer rights that cannot lawfully be excluded under applicable legislation.

END OF SHIPPING & DELIVERY POLICY