eSoukk Pets Shipping Policy

Shipping & Delivery Policy

Last Updated: 31 October 2026

Welcome to eSoukk Pets, operated by KRUTWA TRADING FZ LLC, a company registered in the United Arab Emirates.

At eSoukk Pets, we aim to provide a transparent and convenient shopping experience. This Shipping & Delivery Policy explains our order processing procedures, shipping charges, estimated delivery times, and other important information regarding the delivery of your purchases.

1. Order Processing

Orders placed before 5:00 PM (UAE time) on business days are generally processed on the same business day, subject to product availability and supplier processing requirements.

Orders placed after 5:00 PM, during weekends, or on UAE public holidays will normally begin processing on the next business day.

During promotional events, public holidays, or periods of high order volume, additional processing time may be required.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

2. Shipping Within the United Arab Emirates

We deliver eligible products throughout the United Arab Emirates.

Our standard UAE shipping charges are:

Order Value	Shipping Charge
Below AED 199.00	AED 25
AED 199.00 or above	FREE SHIPPING

Estimated Delivery Time: 15–18 business days

Most eSoukk Pets products are shipped through international warehouses and fulfilment partners.

Delivery estimates may vary depending on product availability, supplier location, customs clearance, and courier operations.

Shipping charges and available delivery options will be displayed during checkout.

3. International Shipping

eSoukk Pets may offer international delivery to selected countries, depending on product availability and supplier shipping capabilities.

For eligible international orders, our general shipping rates are:

Order Value	Shipping Charge
Below AED 400.00	AED 60
AED 400.00 or above	FREE SHIPPING

International delivery times depend on the destination, product, supplier warehouse, customs procedures, and local courier services.

Estimated international delivery: Generally 15–18 business days for supported destinations.

Actual delivery times may be longer for certain countries or remote locations.

Available destinations, applicable shipping charges, and delivery options are confirmed at checkout.

4. International Warehouses and Fulfilment Partners

To offer a wider selection of pet products, eSoukk Pets works with international suppliers and fulfilment partners.

As a result:

Products may be dispatched from warehouses outside the UAE.
Orders containing multiple products may arrive in separate shipments.
Different products within the same order may have different delivery estimates.
Tracking information may be provided separately for each shipment.

Where an order is dispatched in multiple shipments, we will provide available tracking details as they become available.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email.

Where tracking is supported by the courier, the email will contain a tracking number or tracking link.

Please allow time for tracking information to become available after dispatch.

If you require assistance tracking your order, contact:

info@esoukk.ae

Please include your order number when contacting our support team.

6. Shipping Delays

We aim to deliver orders within the estimated delivery period. However, delays may occasionally occur due to circumstances such as:

Customs inspections or clearance procedures.
Supplier or warehouse processing delays.
Courier or logistics disruptions.
Public holidays or peak shopping periods.
Severe weather conditions.
Incorrect or incomplete delivery information.

If your order has not arrived within the estimated delivery period, please contact info@esoukk.ae.

Our support team will investigate the shipment status and assist you with the available options.

Nothing in this policy limits any applicable statutory consumer rights under UAE law.

7. Customs Duties and Import Charges

For international orders, customs duties, import taxes, or other government charges may apply depending on the destination country's regulations.

Any charges not included in the amount collected at checkout will be the customer's responsibility where permitted by applicable law and clearly disclosed before purchase.

For UAE deliveries, any applicable import-related charges will be handled according to the shipping arrangement and information provided at checkout.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your delivery address, mobile number, and contact details are correct.

If you notice an error after placing your order, contact info@esoukk.ae as soon as possible.

We will make reasonable efforts to assist with address changes before dispatch.

However, once an order has been shipped, changes may not always be possible.

9. Lost, Missing, or Undelivered Orders

If your tracking information indicates that an order has been delivered but you have not received it, please contact our customer support team.

We may request relevant information to investigate the issue with the shipping carrier.

If an order is confirmed lost in transit, we will assess the circumstances and provide an appropriate resolution, which may include replacement or refund, in accordance with applicable consumer protection laws.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly at info@esoukk.ae.

To help us investigate, please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging, where available.

We will review the issue and explain the available resolution options.

For additional information, please refer to our Return & Refund Policy.

11. Changes to This Policy

eSoukk Pets reserves the right to update this Shipping & Delivery Policy to reflect changes in shipping arrangements, logistics operations, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Changes will not retrospectively remove rights or commitments applicable to orders already placed.